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Issues with video posts in video section.


Go to solution Solved by ENTERPRISE,

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Whenever I post a video post and use the "external URL" field, the video will not play. Works if I post it in the text field. Seem like the issue might not be the same for everyone. 

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It would be great if other users can test as I am struggling to replicate the issue my end. 

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EHW Social Media Manager
589 221
Posted (edited)

Happened to me once. The top video said error loading but the one under worked.

 

Oh well just did it is that what your talking about?

 

It says error try again later in french

 

 

I think youtube as the option to block video from being embedded not too sure maybe that the issue on some video?

 

 

 

Screenshot 2022-05-05 03.45.55.png

Edited by bonami2
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6 minutes ago, bonami2 said:

Happened to me once. The top video said error loading but the one under worked.

 

Oh well just did it is that what your talking about?

 

It says error try again later in french

 

 

I think youtube as the option to block video from being embedded not too sure maybe that the issue on some video?

 

 

 

Screenshot 2022-05-05 03.45.55.png

 

That was helpful thank you. I can replicate that video not loading. 

 

I managed to fix it. I edited the video to grab the URL that was used. I used the URL to get to the video via browser to check if the video still exists, it did. 

 

I then right clicked on the video and selected "Copy Video URL". I came back to the forums and swapped out the original link in the External URL field with the new one I got from copying the video URL. Voila, now works fine. 

 

So It is possible that YT have altered something. To be honest, using the Copy Video URL is better as it is the ACTUAL video link. Not everyone knows that of course so I will see if it can be altered. If it is a YT think and it cannot be changes then I will pop up a short notice on how to get the video URLS. 

 

@bonami2 

 

To test the situation @UltraMega is facing, could you please add a new YouTube video to the Video section, I would like to see if you get a permissions error of sorts. Please could you try using both the standard URL you get in the browser and URL you get in "Copy Video URL".  I would be intrigued if there is a difference. 

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EHW Social Media Manager
589 221
2 minutes ago, ENTERPRISE said:

 

That was helpful thank you. I can replicate that video not loading. 

 

I managed to fix it. I edited the video to grab the URL that was used. I used the URL to get to the video via browser to check if the video still exists, it did. 

 

I then right clicked on the video and selected "Copy Video URL". I came back to the forums and swapped out the original link in the External URL field with the new one I got from copying the video URL. Voila, now works fine. 

 

So It is possible that YT have altered something. To be honest, using the Copy Video URL is better as it is the ACTUAL video link. Not everyone knows that of course so I will see if it can be altered. If it is a YT think and it cannot be changes then I will pop up a short notice on how to get the video URLS. 

 

@bonami2 

 

To test the situation @UltraMega is facing, could you please add a new YouTube video to the Video section, I would like to see if you get a permissions error of sorts. Please could you try using both the standard URL you get in the browser and URL you get in "Copy Video URL".  I would be intrigued if there is a difference. 

Let me 2 minute gonna do this just need to find a video 😃

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EHW Social Media Manager
589 221

Seem like the url do not work. But the sharing link do!

Screenshot 2022-05-05 04.08.26.png

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Yeah it is definitely the case that it only works with the YT Video URL, which to be honest makes sense as that URL is never going to change. The browser URL may do, which I think has been the problem in the past. 

 

I will still follow up with the dev to see what is what, but this may just be intended behaviour. 

 

@UltraMega Regarding your permission issues. To help me narrow things down, do you get a permission issue with viewing this video : 

 

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7 hours ago, ENTERPRISE said:

Yeah it is definitely the case that it only works with the YT Video URL, which to be honest makes sense as that URL is never going to change. The browser URL may do, which I think has been the problem in the past. 

 

I will still follow up with the dev to see what is what, but this may just be intended behaviour. 

 

@UltraMega Regarding your permission issues. To help me narrow things down, do you get a permission issue with viewing this video : 

 

This one works. 

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1 minute ago, UltraMega said:

This one works. 

Thanks, do you get a permission error when creating a video in the Member Submissions area using this link: https://youtu.be/G5HvWN6d42g 

 

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5 minutes ago, ENTERPRISE said:

Thanks, do you get a permission error when creating a video in the Member Submissions area using this link: https://youtu.be/G5HvWN6d42g 

 

No errors. 

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Then I think we found the issue, not related to permissions but how the software seems to handle the links these days. I will speak to the Dev of this particular software out of curiosity. 

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  • Solution

After speaking with the developer of the application, it seems that YT have changed some criteria. I have been told they will update the app, not sure on an ETA. However for now we will have to use the video share links as detailed in this post :  

 

Thanks,

E

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This issue should now be fixed and you can once again use the long browser URL as well. 

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