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Why is the HP ENVY x360 - 15m-bq121dx plagued with BSODs & Freezing?


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Posted (edited)

Hi, my HP ENVY x360 - 15m-bq121dx is plagued with freezing & BSODs of AMD Driver power state failure & Video Scheduler.

 

It freezes on Microsoft Edge & all browsers in Windows 10 & 11 x64.  I'm using driver 21.5.1 now which seems to work okay.  It doesn't freeze up or BSOD while in game, only on the desktop doing productivity work.

 

I'm on the latest BIOS F24 released Apr 18, 2022.

 

Thanks

 

It's a 2500u ryzen 5 on 32gb samsung module's which both tested good, no errors & using a nvme 128gb drive for windows & have a backup samsung 2.5" 128gb ssd as well.

 

Update

 

So I taped the transistors around the APU to prevent heatsink metal contact, only time will tell.  I had this issue on my 3550H mini pc & it was resolved after the taping.

 

Update

 

It's still freezing.  If I drag my mouse across tabs on Microsoft Edge, it freezes for a few seconds and the continues.  Sometimes it freezes and BSODs though.  *Stumped*

 

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Edited by HeyItsChris
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